PhoneYoo conducts the first-step review of products and sellers before you buy to ensure products are eligible before they can be sold. Therefore, when there is a problem with some products, we cannot provide service.

WHAT IS COVERED?

This Return & Refund covers defects in materials and workmanship of the product’s electrical components and mirrors.

The defects refer to the product having a defect in material or workmanship for its electrical components or mirrors such that the product substantially fails to perform when put to normal use.

WHAT IS NOT COVERED?

1. Normal wear and tear.

2. Misuse, alteration, or tampering with the product.

3. Deliberate destruction.

4. Improper or irregular power supply.

5. Exposure to excess water or very humid/damp conditions.

6. Exposure to conditions beyond those of ordinary daily living such as operations in extreme temperatures.

WHAT WE WILL DO:

If the product is found to have defects in material and workmanship as covered by this Limited Warranty, Phoneyoo will at its discretion, either (i) repair the defective product or (ii) provide a free replacement of the product or any defective parts of the product. Shipping costs are borne by the customer.

INFORMATION REQUIRED:

1. A copy of your dated proof of purchase may be required before any claims under our warranty.

2. A picture showing the issue(s).

3. A detailed description of the defect/ fault.

To activate your Refund & Return, please contact.

PHONEYOO USED MOBILE PHONE TRADING PLATFORM LIMITED
（互有二手手機交易平台有限公司）

 Room 1512, 15 / F, Lok Kee Centre, 165-171 Wan Chai Road, Wanchai, Hong Kong

（香港灣仔灣仔道165-171號樂基中心15樓1512室）

Contact:085295136664

Customer Service Email: service@phoneyoo.com