PHONEYOO USED MOBILE PHONE TRADING PLATFORM LIMITED
（互有二手手機交易平台有限公司）

Return Instructions:

1)If the product is not shipped, the buyer can apply for a refund

2)Under the condition that the product has been shipped, if it is not a quality-related problem, there will be no return or exchange

3)When the buyer signs for receipt, be sure to first check that the outer package is not damaged due to transportation. In the case of the above, please take a photo before signing.

4)It is the buyer's responsibility to check the condition of the goods within three days from the date of receipt. If there is any quality problem, a return application must be submitted to the seller within three days.

5)To give customers a better quality experience, the platform will initiate a product inspection process for each purchase. If there is a product quality problem, the goods will not be allowed to be sold and will be returned to the seller.

6)The seller is responsible for ensuring the quality of the product. If the product is returned or exchanged due to product quality problems, the seller is responsible for the handling fee and shipping fee incurred.

7)The buyer and the seller should negotiate amicably to resolve the issue of return and exchange. If there is no consensus, they can contact the platform customer for mediation

8)If the seller does not respond within 5 days of submitting the refund application, the system defaults to reach a refund agreement according to the buyer's refund application

9)The resulting refund will be routed back to the buyer's VISA

 Room 1512, 15 / F, Lok Kee Centre, 165-171 Wan Chai Road, Wanchai, Hong Kong

（香港灣仔灣仔道165-171號樂基中心15樓1512室）

 Contact:085295136664

 E-MAIL:service@phoneyoo.com